Location Services

Location services allow either websites or apps to verify your location through your Wi-Fi, wired, or cellular internet connection. The Illinois Lottery website and app use this service to verify that you are in the State of Illinois before allowing you to make a purchase.

The Illinois Lottery will not use location services without your permission. If the Illinois Lottery is unable to locate you, it will prevent you from making a purchase. As a result, in order to make an Illinois Lottery purchase online or via the app, you must provide permission for location services by opting in when prompted.

When you first visit the Illinois Lottery website, you will receive a prompt that asks for your permission to use location services. To opt in, click ALLOW.

You will also receive this same prompt during the app set up process. To opt in, tap ALLOW.

If you are using a desktop or laptop computer, you can enable location services in your internet browser settings by following the steps below for your browser type.

Google Chrome on Desktop or Laptop computer

• Go to the Illinois Lottery website. (illinoislottery.com)
• In the address bar, to the left of the website URL, there is a padlock that handles settings for this specific site only.
• Click on “Site Settings.”
• Under permission, the first option should be Location.
• Select either “Ask (Default)” or “Allow” from the drop-down menu option.
• Attempt purchase again. If you selected “Ask (Default)” in the previous step, you must click allow when the pop-up asking you if you would like to allow location access pops up.

Google Chrome On Mobile Browser

• First, please make sure you are on the Google Chrome browser and not in the Google App. Some users have not reset their Google App to open in Chrome and opens web pages in the Google App automatically. It is easy to check: click the 3 dots in the upper right corner of the app and if it has an option to Open in Chrome, please click this and attempt the purchase again right away and allow location when the site prompts you to.
• If you are in Chrome, please click the 3 dots in the upper right corner of the app and select Settings.
• Under the Advanced section, select Site Settings.
• Select Location and make sure that the slider switch is blue and not gray, if gray, please switch it on.
• Click the “Blocked” drop-down to expand the list and look for illinoislottery.com on the list. If it is on the list, please click on it and under Permissions, please click Location Access and select Allow from the pop-up.

Safari

• Open Safari browser and direct to Illinois Lottery website (illinoislottery.com)
• Click on “Safari” on the menu bar, and select “Preferences.”
• Click on the “Privacy” option.
• Make sure to select the option for “Prompt for each website once each day,” or “Prompt for each website one time only,” 

If the computer then tells you you need to enable location services in System Preferences, follow the next steps:

• Click on the Apple in the upper left corner of the screen (menu bar)
• Select System Preferences.
• The top row, 6th option, is Security and Privacy. Open Security and Privacy settings by clicking on the icon.
• Select the “Privacy” option.
• Make sure “Location Services” is turned on.
• If the check box next to “Location Services” is not checked and the option is grayed out, click on the lock in the bottom left corner and enter an administrator password to make changes
• Make sure the check box next to Safari or Safari.app is checked.

Internet Explorer

• Please click EITHER the gear in the upper right corner of the Internet Explorer window or the “Tools” menu in the menu bar
• Click on “Internet Options.”
• Select the “Privacy” tab.
• The second section is “Location.” Make sure there is NO check in the box next to “Never allow websites to request your physical location.”
• If you have accidentally blocked the Location Services for the Illinois Lottery website, click on the “Clear Sites” button. This will wipe out all website settings for location.

Microsoft Edge Location Settings

Windows System Settings:

• Click on the Windows Start menu in the lower left corner.
• Click on the Settings gear (should be directly above the Power button)
• Select the Privacy Settings.
• Select Location.
• Make sure the system/device Location is turned ON.
• Scroll down to find the list of apps under “Choose Apps that can use your location.” OR “Choose apps that can access your precise location.”
• Go to Microsoft Edge.
• Note: By default, Microsoft Edge Location access is turned OFF.
• Turn the setting to ON. If Setting is already on, turn setting OFF and back ON.
• Restart computer
• Most computers can have issues with settings changes if the computer is not restarted. This is just a precautionary step that can resolve a lot of issues.

Second place for location settings:

• Launch Microsoft Edge after restart.
• Click on the three dotted icon in the upper left corner of the window, on the left of the address bar
• Click on Settings.
• Click on Advanced Settings.
• Scroll down to Website Permission(s).
• Click on Manage.
• Find illinoislottery.com on the list
• Turn Location to ON. (This is most likely achieved through a drop-down menu, but may also be a slider bar)

Firefox

• Click the Menu button (three lines) and choose Options.
• Use the Options search box to search for “location”.
• In the search results under Permissions, click the Settings button to the right of Location. This will open the Settings-Location Permissions dialog box.
• Look for illinoislottery.com in the list of websites and choose allow from the drop-down in the status section of the dialog box.
• Attempt to make your purchase again.

For further assistance, please contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com.

You can enable location services by adjusting your device’s settings by following the steps below for your type of device.

iPhone® or iPad®

• Tap the Settings icon and select Privacy from the Settings list;
• Tap Location Services and select the Illinois Lottery app from the app list; and
• Switch permission from Never to While Using the App.
• Attempt your purchase again.

Android Devices

• Pull down the notification bar on your phone and click the gear in the upper right corner, or go to your app menu and click Settings.
• Click on Apps to open your list of apps and find Illinois Lottery in the list and click to open the settings.
• Scroll down to App Settings and select Permissions from the list.
• Make sure that the location permission is turned on. If it is not on, please click the slider bar to turn on.
• Attempt your purchase again.
  

For further assistance, please contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com.

The Illinois Lottery uses location services on the website at the time of purchase. If you opt out of location services, you will not be able to make any purchases on the website. However, you can still make purchases at retail locations. If you still wish to opt out, you can do so by adjusting your browser’s location settings.

The Illinois Lottery only uses location services on the app at the time of purchase. If you opt out, you will not be able to make any purchases using the app. If you still wish to opt out, you can do so by adjusting the app’s permissions within your device’s settings.