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Contact Us

Player Assistance

If you need assistance, please contact us using one of the three methods below. However, we encourage you to contact us via Live Chat. Thank you!

1. Use Live Chat: please click on the blue tab on the right-hand side of this page
2. Send us an email at: support@illinoislottery.com
3. Call the Player Hotline at: 1-800-252-1775

For public complaints, public inquiries, and to report lottery ticket sales to persons under the age of 18, please call the Player Hotline at: 1-800-252-1775

If you wish to contact us through (TDD/TTY), please call us at: 1-844-207-7266

ADA Compliance

To file a complaint, please call the Player Hotline at: 1-800-252-1775

Language Compliance

To file a complaint, please email us at: support@illinoislottery.com

Retailer Assistance

For assistance related to service issues, supplies, and account Information, please call the Retailer Hotline at: 1-844-806-8930

Claim Centers 

CHICAGO
George W. Dunne Cook County Office Building
69 W. Washington
Suite LL06
Chicago, IL 60601
312/793-2385
8:30 AM-4:30 PM
Monday-Friday

DES PLAINES
Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
847/294-4851
8:30 AM-4:30 PM
Monday-Friday

ROCKFORD
Regional Office 3
200 S Wyman
Rockford, IL 61101
815/987-7018
8:30 AM-4:30 PM
Monday-Friday

FAIRVIEW HEIGHTS
Illinois Lottery, Region 4
15 Executive Drive, Suite 3
Fairview Heights, IL 62208
618/624-8670
8:30 AM-4:30 PM
Monday-Friday

SPRINGFIELD
Regional Office 5 & Lottery Central
l Department of Revenue
Willard Ice Building
101 West Jefferson Street Springfield, IL 62702
Monday-Friday

Prize Center: 217/524-5147
Lottery Central/Player Hotline: 1-800/252-1775
8:30 AM-4:30 PM
Monday-Friday

Problem Gambling Support & Self Exclusion

Be Smart, Play Smart® Must be 18 or older to play. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) or texting “GAMBLER” to 833234. For additional info or to exclude yourself, call 1-800-252-1775. Message and data rates may apply.

Administrative Offices

101 West Jefferson Street Springfield, IL 62702
(217) 524-6435

122 South Michigan Avenue, 19th Floor Chicago, IL 60603
(312)793-3030

Website Assistance 

If you are experiencing technical difficulties with our website, please email us at: support@illinoislottery.com

Have you spotted a security vulnerability?

If so, please email us at: infosec@camelotillinois.com

If you've identified a security vulnerability impacting the Illinois Lottery website or mobile app, please feel free to let us know by email as soon as you can, but note: 

  • If you need to share sensitive information, please do not include it in your initial message. We will provide a secure communication method in our reply to you. 

  • This email address should only be used to report security vulnerabilities. We won't be able to respond to emails on other matters sent to this address.