Contact Us

Player Assistance

If you need assistance, please contact us by clicking the blue chat button on the bottom right of this page to activate the Illinois Lottery Assistant.

If you wish to contact us through (TDD/TTY), please call us at: 1-844-207-7266

If you are trying to schedule an appointment with our claims center, please visit our claims scheduler page: https://www.illinoislottery.com/claim-a-prize/schedule-appointment

ADA Compliance

To file a complaint, please call 1-800-252-1775

Language Compliance

To file a complaint, please click the blue chat button on the bottom right of this page to activate the Illinois Lottery Assistant

Retailer Assistance

For assistance related to service issues, supplies, and account Information, please call the Retailer Hotline at: 1-844-806-8930

Claim Centers 

If you are trying to schedule an appointment with our claims center, please visit our claims scheduler page: https://www.illinoislottery.com/claim-a-prize/schedule-appointment

All Claims Centers are open from 8:30 am to 4:30 pm Monday-Friday.

CHICAGO
George W. Dunne Cook County Office Building
69 W. Washington
Suite LL06
Chicago, IL 60601
312-793-2385

DES PLAINES
9511 Harrison St
Des Plaines, Illinois 60016
847-294-4851

ROCKFORD
200 S Wyman
Rockford, IL 61101
815-987-7018

FAIRVIEW HEIGHTS
15 Executive Drive, Suite 3
Fairview Heights, IL 62208
618-624-8670

SPRINGFIELD
404 N 5th St,
Springfield, IL 62702
217-524-5147

Problem Gambling Support & Self Exclusion

Be Smart, Play Smart® Must be 18 or older to play. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) or texting “GAMBLER” to 833234. For additional info or to exclude yourself, call 1-800-252-1775. Message and data rates may apply.

Administrative Offices

404 N 5th St, Springfield, IL 62702
217-524-6435

115 S. LaSalle, Suite 2201, Chicago, Illinois 60603
312-793-3030

Website Assistance 

If you are experiencing technical difficulties with our website, please click the blue chat button on the bottom right of this page to activate the Illinois Lottery Assistant.

Have you spotted a security vulnerability?

If so, please email us at: [email protected]

If you've identified a security vulnerability impacting the Illinois Lottery website or mobile app, please feel free to let us know by email as soon as you can, but note: 

• If you need to share sensitive information, please do not include it in your initial message. We will provide a secure communication method in our reply to you. 
  
  
• This email address should only be used to report security vulnerabilities. We won't be able to respond to emails on other matters sent to this address.