Contact Us
Player Assistance
If you need assistance, please contact us using one of the three methods below. However, we encourage you to contact us via Live Chat. Thank you!
1. Use Live Chat: please click on the blue tab on the right-hand side of this page
2. Send us an email at: [email protected]
3. Call the Player Hotline at: 1-800-252-1775
For public complaints, public inquiries, and to report lottery ticket sales to persons under the age of 18, please call the Player Hotline at: 1-800-252-1775
If you wish to contact us through (TDD/TTY), please call us at: 1-844-207-7266
ADA Compliance
To file a complaint, please call the Player Hotline at: 1-800-252-1775
Language Compliance
To file a complaint, please email us at: [email protected]
Retailer Assistance
For assistance related to service issues, supplies, and account Information, please call the Retailer Hotline at: 1-844-806-8930
Claim Centers
CHICAGO
George W. Dunne Cook County Office Building
69 W. Washington
Suite LL06
Chicago, IL 60601
312/793-2385
8:30 AM-4:30 PM
Monday-Friday
DES PLAINES
Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
847/294-4851
8:30 AM-4:30 PM
Monday-Friday
ROCKFORD
Regional Office 3
200 S Wyman
Rockford, IL 61101
815/987-7018
8:30 AM-4:30 PM
Monday-Friday
FAIRVIEW HEIGHTS
Illinois Lottery, Region 4
15 Executive Drive, Suite 3
Fairview Heights, IL 62208
618/624-8670
8:30 AM-4:30 PM
Monday-Friday
SPRINGFIELD
Regional Office 5 & Lottery Central
404 N 5th St, Springfield, IL 62702
Monday-Friday
Prize Center: 217/524-5147
Lottery Central/Player Hotline: 1-800/252-1775
8:30 AM-4:30 PM
Monday-Friday
Problem Gambling Support & Self Exclusion
Be Smart, Play Smart® Must be 18 or older to play. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) or texting “GAMBLER” to 833234. For additional info or to exclude yourself, call 1-800-252-1775. Message and data rates may apply.
Administrative Offices
404 N 5th St, Springfield, IL 62702
(217) 524-6435
115 S. LaSalle, Suite 2201, Chicago, Illinois 60603
(312)793-3030
Website Assistance
If you are experiencing technical difficulties with our website, please email us at: [email protected]
Have you spotted a security vulnerability?
If so, please email us at: [email protected]
If you've identified a security vulnerability impacting the Illinois Lottery website or mobile app, please feel free to let us know by email as soon as you can, but note:
- If you need to share sensitive information, please do not include it in your initial message. We will provide a secure communication method in our reply to you.
- This email address should only be used to report security vulnerabilities. We won't be able to respond to emails on other matters sent to this address.